We want you to be completely satisfied with your purchase. Learn about our easy return process and refund policy.
At Champion Mobiles, customer satisfaction is our top priority. We offer a hassle-free return policy to ensure you have a positive shopping experience with us.
If you're not completely satisfied with your purchase, you may return eligible items within the specified return window for a refund or exchange.
7 Days for defective products from the date of delivery
3 Days for wrong product delivered
No returns for change of mind or buyer's remorse
Simple 4-step return process
Pickup from your doorstep
Quality check at our facility
7-10 Business Days after we receive the returned product
Refund to original payment method
Instant refund for certain payment methods
Follow these simple steps to initiate a return:
Contact our customer support via WhatsApp or call within the return window
We'll provide a Return Authorization Number (RAN) and instructions
Pack the product securely with all original accessories, box, and documents
Our logistics partner will pick up the package from your doorstep
To be eligible for a return, your item must meet the following conditions:
Once we receive your return, our quality control team inspects the product. If approved, your refund is processed automatically.
| Payment Method | Refund Method | Timeline | Notes |
|---|---|---|---|
| Credit/Debit Card |
Back to original card
|
7-10 business days | Depends on your bank's processing time |
| UPI (PhonePe, GPay, etc.) |
Back to UPI ID
|
3-5 business days | Usually faster than card refunds |
| Net Banking |
Back to bank account
|
5-7 business days | NEFT transfer to your account |
| Cash on Delivery (COD) |
Bank transfer
|
7-10 business days | Requires your bank account details |
We offer exchanges for defective products or wrong items delivered. Here's how it works:
Standard: 7-12 business days
Express: 4-7 business days (additional charges apply)
Timeline starts after we receive the return
All our products come with valid manufacturer warranty. Here's how warranty claims work:
Warranty Claim Process: Contact our support team with your purchase details and issue description. We'll guide you through the manufacturer's service center process or arrange pickup if applicable.
Contact our customer support via WhatsApp (+91 98452 43749) or call us. Provide your order number and reason for return. We'll guide you through the process and provide a Return Authorization Number.
No, we provide free return shipping for eligible returns (defective products, wrong items delivered). For other cases, return shipping charges may apply.
Include all original items: device, charger, cable, earphones (if included), manuals, warranty card, and any freebies. The product should be in its original packaging with all protective films intact.
Once we receive and inspect the return, refunds are processed within 7-10 business days. The time it takes for the refund to reflect in your account depends on your payment method and bank.
For defective products, we accept returns within 7 days of delivery. After 7 days, you need to use the manufacturer warranty. For non-defective products, we don't accept returns after delivery.
Contact us immediately (within 48 hours of delivery) via WhatsApp or call. Take clear photos/videos of the damaged product and packaging. We'll arrange a replacement or return as per your preference.
Yes, for defective products we accept returns even if the product has been opened and used. For non-defective products, we don't accept returns once the seal is broken.
This return policy is subject to change without prior notice. Any changes will be effective immediately upon posting on this page. We recommend checking this page periodically for updates.
Last Updated: December 19, 2023
For Return Requests: Contact us within 7 days of delivery via WhatsApp or phone call only. Email requests may have longer response times.
Our customer support team is available to assist you with returns, exchanges, and refunds.